Support

FAQ

Protein Kinases

QPack size of protein kinase products?
A

Starting from 5ug, our kinase products are available in 100, 200, 500, and 1000ug per vial. Some kinases are available in only 5ug. 50ug is minimum for inactive & inactive-mutant kinases. For a bulk amount, please inquire.

QI am interested in protein kinase which is not on the Carna's list.
A

Please inquire us. Some may be under development. Also, we can produce mutated forms of specific protein kinase upon request.

QWhat is the origin of Carna's kinase product?
A

All protein kinases among the list are human recombinant protein.

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Profiling Services

QHow do I appy for the profiling service?
A

After an agreement is concluded, please fill out the application form and submit it to us via email.

QHow do I check on the details of profiling service?
A

Please download the latest kinase profiling book from our website. Detailed information about each kinase, assay condition, and more can be checked on the book.

QHow do I prepare test samples?
A

The required volume of samples is 500uL each if less than 100 target kinases, 1000uL each for over 100 kinases. Please prepare samples in 100% DMSO, 100x of the highest test concentration you selected. Please click here for more details.

QWhen will I receive my profiling result?
A

Normally, 2-3 weeks after the receipt of compounds, you will receive a result in an encrypted file via email.

QHow many kinases are selectable for profiling?
A

303 kinases are profiling available. You can select from just one kinase.

QHow much does it cost for the service?
A

Please inquire us with the number of sample, kinase, and concentration. All assays are performed in duplicate.

QIs the panel assay available?
A

Carna is offering four unique pre-selected panels. You can also select additonal kinases to the combination of a panel.

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Assay Kits & Development

QComponent of assay kit?
A

The component varies by a platform. Please click here for more details.

QWhen will I receive the product?
A

Our assay kit is custom-made. Normally, 2-3 weeks for the delivery.

QHow do I refer to the protocol of assay kit in advance of ordering?
A

You can download and check the protocol of each platform on our website.

QCan I order the component separately?
A

After the 800dp purchase, each component can be ordered separately, but only for the MSA kits.

QWhat is the minimum order size of assay kits?
A

500dp per set for ELISA and 800dp for other platforms.

QIs there anything I have to prepare before using assay kits?
A

Additional materials are required for IMAPTM, ELISA, and TR-FRET kits. Please refer to the first page of protocol.

QCan I order IMAPTM beads?
A

IMAPTM beads can be sold upon request.

QWhat type of plate I have to prepare?
A

Please refer to the protocol for the name of manufacturer and catalogue number of plate which Carna recommends.

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Crystallography

QPack size of crystal-grade protein kinase products?
A

Starting from 5mg for CRELUX's crystal-grade protein kinase. Please inquire for Carna's crystal-grade protein kinase.

QCan I have a detailed sequence of crystal-grade protein kinase in advance of ordering?
A

A sequence is partially disclosable. Please inquire.

QWhen will I receive the crystal-grade protein kinase product?
A

Normally, within 4-6 weeks, however, some may takes longer by kind of protein kinase and total volume required.

QHow long does it takes for the co-crystallography service?
A

Normally, within 6-8 weeks, however, some may takes longer by kind of protein kinase and number of compound/s.

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Others

QHow can I place an order?
A

We have a 100% wholly-owned subsidiary in the US and also distributors in Europe and Asia. Please contact us for more details.

QPayment term?
A

The condition is T/T 30 days.

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Please refer for the other questions from here.

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